Get an overview of the online moving process with pro tips from experienced customers and counselors.
Need more? Visit your local transportation office or call 1 (800) 462-2176 for 24/7 support.
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From the DPS homepage, expand the details of the recent move for which you'd like to file a claim.
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Click on the "File a Claim" button.
You'll need to file a Loss/Damage Report with your Moving Company also known as a TSP (Transportation Company), as well a File a Claim through DPS.
Pro-Tip: To the best of your ability, notify your Moving Company of the loss or damage within 75 days. Extensions are granted on a case by case basis.
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Check out the Claims Instructions for details, deadlines, and tips!
Click File a Loss/Damage Report.
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Here, there's a lot of information to enter. But, each piece helps the Moving Company understand what happened, and how to help you.
Pro-Tip: Be as detailed as possible, including item descriptions, photographs of damage, purchase history, etc.
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You have to include details about each item you want to claim.
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Next, you'll need to File a Claim with DPS. This helps keep a record of your experience with DPS, and not just with your Transportation Provider.
Click "Start My Claim"
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Upload a copy of any reports, or documents you might have received from the Transportation Company.
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Include specifics about each item you want on your claim report, then hit save!