A message to DOD Personnel and their Families:

 Like many sectors, labor challenges in the moving and storage industry are driving tighter-than-normal capacity in the Defense Personal Property Program.  These challenges are compounded by competition with non-DOD clients (like corporate and residential customers) vying for the same services.   In many locations, DOD personnel must wait upwards of four to six weeks for available moving crews.  Demand is similarly high for rental trucks and storage containers used by customers interested in a Personally Procured Move.  Senior leaders across the DOD’s Personnel and Logistics communities are aware of the issues and are exploring options to solve relocation-related problems for military families. 

Steps you can take: 

  • Visit your Transportation Office as soon as you receive orders.  Don’t wait!
  • Whether this is your first move or your 15th, take advantage of counseling.  Your local transportation office is your best resource to understand the specific challenges and delays in your community.
  • If movers cannot be arranged to support your timeline, talk with your chain of command immediately to explore options—which may include changes to reporting timelines.
  • Be patient with your transportation office personnel!  They want to solve problems for you.  Contact your local transportation office if your moving plans change or if you have questions regarding your move once scheduled. 

In no case should a customer feel compelled to conduct a Personally Procured Move.  Similarly, no customer should feel compelled to leave family members behind to handle a household goods move on their own. 

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File a Claim

Get an overview of the online moving process with pro tips from experienced customers and counselors.

Need more? Visit or call your local transportation office.

Tutorial

File a Claim
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    File a Claim

    To create a Claim, from the welcome screen locate your shipment and click on the File a claim link. If you’ve had previous moves, you may have to use the expand icon to locate your shipment.
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    15 / 180 Days

    To create a claim, click on the Start My Claim button.

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    After adding all your claim items and updating any required information,  you must select the SUBMIT CLAIM TO TSP button to process your Claim! 

    You should notify the Transportation Service Provider (TSP) (the moving company of any loss or damage to your personal property within the 75 days (applicable to household goods shipments picked up prior to May 15, 2020) or within the 180 days (applicable to household goods shipments picked up May 15, 2020 and after) of the delivery of your shipment.
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    File a Claim

    On the Claim page, click on the icon in the BOL/GBL Number field. DPS will present a pop-up window with a list of shipments.
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    File a Claim

    Select a listed shipment in the pop-up window, click on the Pick button and then confirm Ok button. DPS will populate the record with information about the selected shipment.

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    File a Claim

    Next, update any require * information and select the Save button to create the claim.
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    File a Claim

    If you previously submitted a Loss /Damage report for this shipment, you have an option to click on the Import Loss/Damage Items button to transfer those items from your Loss /Damage report  into your claim. 

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    File a Claim

    If you decided to Import Loss/Damage Items use the EDIT CLAIM ITEMS button to fill in required * information for each transferred item. To add new claim items use the ADD CLAIM ITEMS button.

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    File a Claim

    Now you will need to make sure that all required * fields are filled in and then click the Save Button.

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    File a Claim

    To complete the claim process, after all items and attachments are added to the claim, you must click on the SUBMIT CLAIM TO TSP button located at the bottom of your screen to process the Claim.

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    After adding all your claim items and updating any required * information,  you MUST select the SUBMIT CLAIM TO TSP button to process your Claim!

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    Contact your moving company

    Contact your moving company

    How do you contact your moving company for claim questions and concerns? Most moving companies are found on the TSP Contact website.