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File a Claim

Get an overview of the online moving process with pro tips from experienced customers and counselors.
Need more? Visit your local transportation office or call 1 (800) 462-2176 for 24/7 support.

Tutorial

File a Claim
  • 1 of 9
    Screen capture of the ETA system, showing the user the DPS login button in the sidebar.

    Instructions

    First, log in to ETA and choose DPS from the list of approved applications.

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    Pro-Tips:

    • Need help logging in? Check out the Returning User Login for guidance. 
    • Turn off your popup blocker, otherwise DPS won't be able to open.
  • 2 of 9
    Screen capture of the DPS homepage showing the recent moves "expand section" button.

    Instructions

    From the DPS homepage, expand the details of the recent move for which you'd like to file a claim.

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    Pro-Tip: Check out the Move.mil information on filing a claim for a lot more detail.
  • 3 of 9
    Screen capture of the DPS file a claim link.

    Instructions

    Click on the "File a Claim" button.

    You'll need to file a Loss/Damage Report with your Moving Company also known as a TSP (Transportation Company), as well a File a Claim through DPS.

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    Pro-Tip: To the best of your ability, notify your Moving Company of the loss or damage within 75 days. Extensions are granted on a case by case basis.
  • 4 of 9
    Screenshot of the "Claims Instruction" page with details, deadlines, and tips.

    Instructions

    Check out the Claims Instructions for details, deadlines, and tips!

    Click File a Loss/Damage Report.
  • 5 of 9
    Screen capture of the Loss/Damages section of DPS.

    Instructions

    Here, there's a lot of information to enter. But, each piece helps the Moving Company understand what happened, and how to help you.

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    Pro-Tip: Be as detailed as possible, including item descriptions, photographs of damage, purchase history, etc.
  • 6 of 9
    Screen capture of DPS showing the "save" button on your claim form.

    Instructions

    You have to include details about each item you want to claim.
  • 7 of 9
    Screen capture of the DPS "claims home page" with a link to "Start my claim."

    Instructions

    Next, you'll need to File a Claim with DPS. This helps keep a record of your experience with DPS, and not just with your Transportation Provider.

    Click "Start My Claim"
  • 8 of 9
    Screenshot of the "File a Claim" detail screen with areas to enter claim information.

    Instructions

    Upload a copy of any reports, or documents you might have received from the Transportation Company.
  • 9 of 9
    Screenshot of how to add/update details about each item you're filing a claim for.

    Instructions

    Include specifics about each item you want on your claim report, then hit save!