Information for DP3 Customers Impacted by Conditions Based Movement in a COVID Environment

DP3 COVID-19 Customer Guidance

DOD Commitment

Inconvenience Claim Fact Sheet

Claims Fact Sheet DPMO

Personal Property Quick Reference Guide

7 Day Spread Window Policy FAQs

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Check the Status of your Claim

Get an overview of the online moving process with pro tips from experienced customers and counselors.

Need more? Visit or call your local transportation office.

Tutorial

Check the Status of your Claim
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    Checking the Claim Status

    To check the status of your Claim, from the Welcome to DPS screen click on the Claim History button.
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    Checking the Claim Status

    Below the green Start My Claim button, click on the VIEW MY CLAIM link.
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    Checking the Claim Status

    Within the All Claims section you can view the Status of your claim.

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    Claim Status meanings: 
    In Progress – You are still working on creating your claim and have not sent the claim to your moving company for processing.
    Submitted - You have sent the claim to your moving company for processing.
    Under Review - Your moving company is reviewing your claim.
    Updated – You or your moving company updated your claim. 
    Denied - Your moving company has denied your claim.  
    MCO Adjudication – You have transferred your claim to the Military Claims Office (MCO) for further assistance.
    Settled – You have reached an agreement to settling your claim with your moving company.
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    How to contact your moving company

    How do you contact your moving company for claim questions and concerns? Most moving companies are found on the TSP Contact website.