Customer Service Info
Marine Corps Customer Service
(Entitlements, Exceptions to Policy, General Info)
Customer Service Info:
Comm: Contact your local Distribution Management Office (DMO). In addition, the Navy’s Household Goods Help Line is now available for Marines, Civilian Marines, and their Spouses to use for support when the local DMO or local Personal Property Office is not available and immediate assistance is required for Day of Move issues, counseling support and shipment information
Retirement/Separation HHG Extensions
MARADMIN 297/21 Update to 2021 Peak Moving Season
The purpose of this MARADMIN is to stress the importance of immediate action by Marines, Civilian Marines, and their families executing a Permanent Change of Station move this year in accordance with guidance provided in MARADMIN 207/21 2021 Peak Moving Season Preparations. Effects of the on-going pandemic continue to challenge normal relocation processes especially in the area of moving household goods and other personal property (household goods, unaccompanied baggage, privately owned vehicles and mobile homes).
MARADMIN 207/21 2021 Peak Moving Season Preparations
The purpose of this MARADMIN is to provide Marines, Civilian Marines, and their Families conducting a Permanent Change of Station (PCS) move in a COVID-19 Environment during the peak moving season (15 May through 31 August 2021) with direction and information on how to ship and store their personal property, also known as household goods (HHGs), unaccompanied baggage (UB), mobile homes and privately owned vehicles (POVs). Included are force health protection requirements such as wearing a suitable mask while performing pre-move surveys, packing, loading, unloading and unpacking operations, using a Personally Procured Move (PPM) to help reduce the demand on the transportation industry’s capacity and the importance of completing the Customer Satisfaction Survey (CSS) for each shipment made during the PCS completes the personal property contents. Paragraphs 8, 9 and 10 provide the requirement for 72-hour pre-travel testing for COVID-19 for all international travel per the references, the transportation of pets as members of the Marine Family aboard Air Mobility Command-Patriot Express (AMC-PE) flights and the importance of contacting the local Passenger Travel Office (PTO) located within the Distribution Management Office (DMO), or Installation Transportation Office (ITO) at non-Marine Corps installations, to make pet transportation arrangements as early as possible.
All Documents, Handouts and COVID-19 documents produced for Marines, Civilian Marines, and their Families on the LPD-2 PCS MOVE RESOURCES Public Page:
ABCs to a Successful PCS Marine Minute
Ways to Improve Passenger Processing for an Overseas PCS
Personally Procured Move (PPM) Marine Minute 2021
Health Safety Protocol Verifications Marine Minute
Travel Restrictions Information Marine Minute
Household Goods (HHGs) Safety Marine Minute
Personally Procured Move (PPM) Marine Minute
Permanent Change of Station (PCS) With Pets Marine Minute
Permanent Change of Station (PCS) Overseas Marine Minute
Importance of Completing the Customer Satisfaction Survey Marine Minute
MARADMIN 396/20 Reinforcing Guidance for Marines Regarding Transportation, Pets, Housing, and Quarantine Level- Restriction of Movement (ROM) Associated with Permanent Change of Station Moves to Japan
Within the context of the ongoing Novel Coronavirus 2019 (COVID-19) pandemic, the purpose of this message reinforces existing guidance for Marines regarding transportation, pets, housing, and quarantine-level Restriction of Movement (ROM) associated with Permanent Change of Station Orders (PCSO) to Japan. This message does not apply to those personnel executing orders under Chief of Mission authorities, who should contact their gaining chain of command to ensure travel is being conducted by authorized means.