Customer Service Info
Marine Corps Customer Service
(Entitlements, Exceptions to Policy, General Info)
Customer Service Info:
Comm: Contact your local Distribution Management Office (DMO). In addition, the Navy’s Household Goods Help Line is now available for Marines, Civilian Marines, and their Spouses to use for support when the local DMO or local Personal Property Office is not available and immediate assistance is required for Day of Move issues, counseling support and shipment information
Phone: Toll-Free (855) HHG-MOVE, or (855) 444-6683
Find us on
Marine Corps Claims
| Website | http://www.jag.navy.mil/organization/code_15.htm |
|---|---|
| DSN | 564-3310 |
| Comm | (757) 440-6315 |
| Comm | (888) 897-8217 |
| Comm-Fax | (703) 432-2591 |
Retirement/Separation HHG Extensions
| DSN | 225-7765 |
|---|---|
| DSN-Fax | 225-8160 |
| Comm | (703) 695-7765 |
| Comm-Fax | (703) 695-8160 |
Commandant of the Marine Corps
3000 Marine Corps Pentagon Rm 2E227 (LPD-2)
Washington, DC 20350-3000
United States
Supplemental Policies
Marine Corps Order 4600.39, Marine Corps Personal Property Transportation Program
MARADMIN 159/20 2020 Peak Moving Season Preparations
The purpose of this MARADMIN is to provide Marines, Civilian Marines, and their Families conducting a Permanent Change of Station (PCS) move during peak season (15 May through 31 August 2020) with direction and information on how to ship and store their Personal Property, also known as household goods (HHGs), unaccompanied baggage (UB), mobile homes and privately owned Vehicles(POVs). This MARADMIN also emphasizes the importance of completing the Customer Satisfaction Survey (CSS) for each shipment made during the PCS. Paragraph nine (9) of this MARADMIN recognizes the importance of pets as members of the Marine Family and coordination is required to receive pet space aboard Air Mobility Command-Patriot Express (AMC-PE) flights.
MARADMIN 198/20 Update to 2020 Peak Moving Season Preparations
The purpose of this MARADMIN is to provide an update to Marines, Civilian Marines, and their Families, including pets, conducting a Permanent Change of Station (PCS) move during peak season (15 May through 31August 2020) who may be affected by COVID-19 restrictions.
All Documents, Handouts and COVID-19 documents produced for Marines, Civilian Marines, and their Families on the LPD-2 PCS MOVE RESOURCES Public Page:
MARADMIN 333/20 Transition to Conditions-Based Phased Approach to Coronavirus Disease 2019 Personnel Movement And Travel Restrictions Update
COVID-19 RESPONSE
All Documents, Handouts and COVID-19 documents produced for Marines, Civilian Marines, and their Families on the LPD-2 PCS MOVE RESOURCES Public Page:
Health Safety Protocol Verifications Marine Minute
https://www.marines.mil/News/Marines-TV/videoid/753446/?videoid=753446#.Xs2Soyt3qZE.link
Travel Restrictions Information Marine Minute
https://www.dvidshub.net/video/749984/marine-minute-tis-pcs-season
Household Goods (HHGs) Safety Marine Minute
https://www.dvidshub.net/video/753446/marine-minute-household-goods-safety
Personally Procured Move (PPM) Marine Minute
https://www.dvidshub.net/video/755748/marine-minute-pcs-wave
Permanent Change of Station (PCS) With Pets Marine Minute
https://www.dvidshub.net/video/760322/marine-minute-pcs-with-pets
Permanent Change of Station (PCS) Overseas Marine Minute
https://www.dvidshub.net/video/762931/marine-minute-pcs-overseas
Permanent Change of Station (PCS) To Japan Marine Minute
https://www.dvidshub.net/video/760321/marine-minute-pcs-japan
Importance of Completing the Customer Satisfaction Survey Marine Minute
https://www.iandl.marines.mil/Portals/85/Docs/LPD/LPD/DOD_video.mp4?ver=4Y_qjBiGaQwoqwuzcakQvg%3d%3d
MARADMIN 396/20 Reinforcing Guidance for Marines Regarding Transportation, Pets, Housing, and Quarantine Level- Restriction of Movement (ROM) Associated with Permanent Change of Station Moves to Japan
Within the context of the ongoing Novel Coronavirus 2019 (COVID-19) pandemic, the purpose of this message reinforces existing guidance for Marines regarding transportation, pets, housing, and quarantine-level Restriction of Movement (ROM) associated with Permanent Change of Station Orders (PCSO) to Japan. This message does not apply to those personnel executing orders under Chief of Mission authorities, who should contact their gaining chain of command to ensure travel is being conducted by authorized means.