A message to DOD Personnel and their Families:

 Like many sectors, labor challenges in the moving and storage industry are driving tighter-than-normal capacity in the Defense Personal Property Program.  These challenges are compounded by competition with non-DOD clients (like corporate and residential customers) vying for the same services.   In many locations, DOD personnel must wait upwards of four to six weeks for available moving crews.  Demand is similarly high for rental trucks and storage containers used by customers interested in a Personally Procured Move.  Senior leaders across the DOD’s Personnel and Logistics communities are aware of the issues and are exploring options to solve relocation-related problems for military families. 

Steps you can take: 

  • Visit your Transportation Office as soon as you receive orders.  Don’t wait!
  • Whether this is your first move or your 15th, take advantage of counseling.  Your local transportation office is your best resource to understand the specific challenges and delays in your community.
  • If movers cannot be arranged to support your timeline, talk with your chain of command immediately to explore options—which may include changes to reporting timelines.
  • Be patient with your transportation office personnel!  They want to solve problems for you.  Contact your local transportation office if your moving plans change or if you have questions regarding your move once scheduled. 

In no case should a customer feel compelled to conduct a Personally Procured Move.  Similarly, no customer should feel compelled to leave family members behind to handle a household goods move on their own. 

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Coast Guard

A US Coast Guard ship underway on an ocean.

Customer Service Info

Coast Guard Customer Service

(Entitlements, Exceptions to Policy, General Info)

Claims

Email:  fin-smb-hhg@uscg.mil

Comm (757) 523-6940

Retirement/Separation HHG Extensions

Email:   HQS-DG-LST-CG-1332-TRAVEL@uscg.mil

Address

Commandant (CG-1332) Attn: Travel & Transportation Division United States Coast Guard
2703 Martin Luther King Jr Ave SE Stop 7907
Washington, DC 20593-7907
United States

Supplemental Policies

Coast Guard Personally Procured Move (PPM) Policy

PPM (“Do-it-yourself”) Move Reimbursement

Updated March 2020

Please direct any questions you may have regarding your PPM to the Finance Center Customer Service Team at (757) 523-6940. Our hours of operation are 8:00 a.m. to 5:00 p.m. EST. For web inquiries, which are highly recommended, please go to our Payment Status Inquiry web page at https://www.fincen.uscg.mil/secure/payment.htm. More information regarding PPM can be located at http://www.fincen.uscg.mil/dity.htm

Please submit PPM claim to the following mailing address:
USCG Finance Center
PO Box 4102
Chesapeake, VA 23327-4102
http://www.fincen.uscg.mil/dity.htm

Retirement HHG Request for Extension

Updated March 2020

Retired U.S. Coast Guard members request for an extension of the time limitation for shipment of household goods (HHG) must be approved by CG-1332. A request for an extension “must” be received no earlier than 90 days prior to the expiration date of the one year time limit. Members must provide a signed copy of their orders, supporting documents, and their mailing address. The information can be emailed to HQS-DG-LST-CG-1332-TRAVEL@uscg.mil or mailed to:

Commandant (CG-1332)
Attn: Travel & Transportation Division
United States Coast Guard
2703 Martin Luther King Jr Avenue S.E., Stop 7907
Washington, D. C. 20593-7907

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