A message to DOD Personnel and their Families:

 Like many sectors, labor challenges in the moving and storage industry are driving tighter-than-normal capacity in the Defense Personal Property Program.  These challenges are compounded by competition with non-DOD clients (like corporate and residential customers) vying for the same services.   In many locations, DOD personnel must wait upwards of four to six weeks for available moving crews.  Demand is similarly high for rental trucks and storage containers used by customers interested in a Personally Procured Move.  Senior leaders across the DOD’s Personnel and Logistics communities are aware of the issues and are exploring options to solve relocation-related problems for military families. 

Steps you can take: 

  • Visit your Transportation Office as soon as you receive orders.  Don’t wait!
  • Whether this is your first move or your 15th, take advantage of counseling.  Your local transportation office is your best resource to understand the specific challenges and delays in your community.
  • If movers cannot be arranged to support your timeline, talk with your chain of command immediately to explore options—which may include changes to reporting timelines.
  • Be patient with your transportation office personnel!  They want to solve problems for you.  Contact your local transportation office if your moving plans change or if you have questions regarding your move once scheduled. 

In no case should a customer feel compelled to conduct a Personally Procured Move.  Similarly, no customer should feel compelled to leave family members behind to handle a household goods move on their own. 

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Army

Army helicopters flying above a dry mountain -- sunset/sunrise in the top right-hand corner.

Temporary Change of Station (TCS) Guidance

Updated March 2020

If you have a Temporary Change of Station (TCS) coming up, it is recommended that you visit your local property office for help arranging your move. They will be able to help you schedule your move and deal with the more complicated entitlements and accounting procedures than are typically associated with your normal Permanent Change of Station (PCS).

View Full Temporary Change of Station (TCS Guidance)

Personally Procured POV Storage:

If you are travelling overseas (OCONUS) and are interested in arranging your own vehicle storage, you will need to complete the Personally Procured Vehicle Storage Form and submit to your local personal property office. Reimbursements for self-arranged POV Storage are limited to the government’s comparative cost.

 

Claims Resources:
For more information and helpful tips for managing a claim, please see the below resources.                                        

ABC's of Claims Brochure

 

Claims Video #1 - Pre-Move and Moving Day
 YouTube:
https://youtu.be/EL0eMaN7mHU
 PCLAIMS:
https://www.jagcnet.army.mil/PCLAIMSVideo1

Claims Video #2 – Delivery Day and Filing Your Claim
 YouTube:
https://youtu.be/Bk288sGwUPM 

 PCLAIMS: https://www.jagcnet.army.mil/PCLAIMSVideo2

Claims Video #3 – Transferring your Claim to the Army
 YouTube: https://youtu.be/DdKiMiswT20
 PCLAIMS: https://www.jagcnet.army.mil/PCLAIMSVideo3

 

ACTION TYPE

CONTACT INFORMATION

All Mold Related   actions for Army  Claimants     
 
 

 

  Ms. Christine Prieto

  Christine.m.prieto.civ@mail.mil

  301-677-9347

 

  Mr. Steven Kelly

  Steven.r.kelly.civ@mail.mil

  301-677-9214

All 75-Day
NOLD Extension  Requests   

U.S. Army Claims Service  
Center for Personnel Claims Support
50 Third Ave, Suite 307 
Fort Knox, KY 40121
502-626-3000 


usarmy.knox.hqda-otjag.mbx.cpcs@mail.mil