A message to DOD Personnel and their Families:

 Like many sectors, labor challenges in the moving and storage industry are driving tighter-than-normal capacity in the Defense Personal Property Program.  These challenges are compounded by competition with non-DOD clients (like corporate and residential customers) vying for the same services.   In many locations, DOD personnel must wait upwards of four to six weeks for available moving crews.  Demand is similarly high for rental trucks and storage containers used by customers interested in a Personally Procured Move.  Senior leaders across the DOD’s Personnel and Logistics communities are aware of the issues and are exploring options to solve relocation-related problems for military families. 

Steps you can take: 

  • Visit your Transportation Office as soon as you receive orders.  Don’t wait!
  • Whether this is your first move or your 15th, take advantage of counseling.  Your local transportation office is your best resource to understand the specific challenges and delays in your community.
  • If movers cannot be arranged to support your timeline, talk with your chain of command immediately to explore options—which may include changes to reporting timelines.
  • Be patient with your transportation office personnel!  They want to solve problems for you.  Contact your local transportation office if your moving plans change or if you have questions regarding your move once scheduled. 

In no case should a customer feel compelled to conduct a Personally Procured Move.  Similarly, no customer should feel compelled to leave family members behind to handle a household goods move on their own. 

Moving Stories

While no moving experience is perfect, some are better or worse than others. A successful move is not a matter of chance. It’s the result of planning and hard work. At the center of these efforts is you, the customer! These “Moving Stories” are true stories as told by real service members.

Note: For more greats tips review "IT’S YOUR MOVE” ARMED FORCES MEMBERS or

The Good

      Packer        Carefully packed, delivered and unpacked . . .

My family was extremely pleased with all of the teams who packed, shipped, & delivered our valuable unaccompanied baggage and household goods. We feel very fortunate to have had such a simple, straightforward, & painless experience. Our goods were carefully packed and very carefully delivered & unpacked by a great team of professionals. It would be impossible to have a better experience with anyone else. These companies were outstanding!

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Pro- Tip: Keep a close eye on the wrapping and packing of your things. Make sure everything is wrapped separately and adequately. Make sure heavy items are not packed on top of light items.

      Adamsphone        Good Communication . . .

I was really satisfied, they came exactly when we needed them. Everyone was very nice, they were good at being contacted before the movers came. They called throughout the whole process of the move. They let us know what was going on they came exactly when we needed. They unpacked, everything was quick and efficient. They took all the trash, it was a great move.

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Pro- Tip: Keep your contact information up to date Defense Personal Property System.

The Bad

         Bluekeys     Car Key Catastrophe . . .

When the packers come there's an absolute flurry of activity, everything getting boxed up. It's impossible to watch absolutely everything. On one of our moves, the movers packed up the whole house, closed the truck, and was preparing to drive off when my husband realized we couldn’t find the car keys—I had put them on the kitchen counter earlier that morning. My husband ran outside and chased the moving truck down the street. They returned and started unpacking all of our boxes until they found our keys!

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Pro-Tip: Before the packers come, separate anything you don't want packed in a separate room or put them in your car. Aggressively mark this area off limits with tape/signage.

         sofa     Soiled Sofa Situation . . . 

Before we moved, against our better judgement we bought a new sofa from Costco. Because we were moving, we left it in the box. Our movers actually tried to convince me that my brand new, in the box sofa needed to be marked with every pre-existing condition acronym possible since surely it had just left a war zone.

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Pro-Tip: You don't have to agree with your inventory. You should read it carefully and DO NOT sign it (no matter what the moving company says) until you make sure your all your items are listed and agree with the condition. On the bottom of the form there is usually a remarks section where you can add items and annotate any conditions that you don't agree with. If you need more space, ask your moving company for another sheet. To prepare, we recommend making your own “high value” inventory of items you care most about. This makes it easier to check the mover's inventory.

The Ugly

Bolt Box Blunder . . . 

On our first PCS, my wife and I were moving from North Carolina to Pearl Harbor. The packing company in North Carolina disassembled all of our furniture, including a sectional sofa and our bed, to fit it on the truck more compactly. After 1 month, when our furniture finally arrived, the movers in Pearl Harbor couldn’t find the box of bolts that the previous movers had packed. Yep, that’s right, the single box with every single screw, nut and bolt for our furniture was lost. Because we couldn’t prove the movers disassembled everything, we were left with a houseful of unassembled furniture. My wife and I ended up throwing everything away and buying new stuff.

Every move since then, I make sure the inventory says whether or not the movers took something apart and where those bolts are stored!

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Pro-Tip: Bring the parts box with you. As the packers disassemble your furniture, place all the parts in baggies labelled with the name of the piece of furniture it came from. Then, take the parts box with you to your new location.

Dented Drywall Debacle . . . 

Last Monday, the movers took a giant chunk out of my wall and when I pointed it out to them, they proceeded to argue with me over if was already there. After some back and forth they agreed to fix-it before they left. I went over to check out their handiwork… they had duck taped over the wall and painted over it! In the grand scheme of things, a little drywall is not a big deal, but when you are out of time, closing on your home, living in lodging, have family already on the road ahead of you, and your ability to fix it is limited.

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Pro-Tip: Photograph your house condition the morning before the packers arrive. If anything becomes damaged, take photos of that as well. Report any damage to your moving company. They are responsible for fixing any residential damage they cause during the move. If you have problems, you can contact the Quality Assurance Inspector at your local personal property office for help.