Customer Service

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Local Personal Property Office

Best Primary POC

Hours and contact info vary.
Find your local personal property office.

Contact for:

  • General Questions
  • Scheduling
  • Storage Needs
  • Special Circumstances
  • Entitlements Questions
  • Transporter / Moving Day Issues


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Technical Help Desk

Hours: Open 24/7
Phone Toll-Free +1 (800) 462-2176
Commercial +1 (618) 589-9445
Online Ticket

Contact for:

  • Website Navigation Help
  • Account Issues
  • Technical Help
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Service Branch Help Desks

Marine Corps Customer Service

Phone Commercial (703) 695-7765

Navy Customer Service

Phone Toll-Free 1 (855) HHG-MOVE (1-855-444-6683)

Air Force Customer Service

Phone DSN 487-3357
  Commercial (210) 652-3357

Coast Guard: Finance Customer Service Team

Phone Toll-Free (800) 564-5504 Option 2
Hours 8:00am - 5:00pm est

Contact for:

  • Entitlements Questions
  • Special Circumstances
  • Exceptions of Policy
  • Reimbursements
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Accounting & Finance Office

Hours and contact info vary.
Find your local finance office on

Contact for:

  • Reimbursement
  • Personally Procured Move (PPM) Payment
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DSN: 536-3000
Comm: (502) 626-3000
For claims related moves to overseas (OCONUS) locations, international claims contacts can be found here.

Marine Corps

DSN: 278-9533
Comm: (703) 784-9533
Comm Fax: (703) 432-2591


DSN: 564-3310
Comm: (757) 440-6315
Toll-Free: +1 (888) 897-8217

Air Force

DSN: 986-8044
Comm: (937) 656-8044
Toll-Free: +1 (877) 754-1212
DSN Fax: 986-8307
Comm Fax: (937) 656-8307

Coast Guard

Comm: (757) 628-4212


Mailing address:

U.S. Coast Guard

Legal Service Command

300 E Main Street, Suite 400

Norfolk, VA 23510


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Retirement / Separation Extensions


Requests for retirement extensions should be submitted through your local personal property office (PPPO).

Marine Corps

DSN: 225-7765
Comm: (703) 695-7765
DSN Fax: 225-8160
Comm Fax: (703) 695-8160
Address: Commandant of the Marine Corps 
3000 Marine Corps Pentagon 
Rm 2E227 (LPD-2) 
Washington, DC 20350-3000


Extension Requests for members confined to or undergoing treatment at a hospital or for members undergoing education or training should contact For all other reasons, contact

Note: Requests for extensions must describe the nature and events for requesting the extension and include the final set of orders and supporting documents (e.g. Letter from School or Doctor).

Air Force

DSN: 487-3312
Comm: (210) 652-3312
DSN Fax: 954-4263
Comm Fax: (210) 321-4263
Address: PPA HQ/PPEC 
555 E. Street East, Suite 4 
JBSA Randolph, Texas 78150-4439

Coast Guard

Address: Commandant (CG-1332) 
Attn: Travel & Transportation Division 
United States Coast Guard 
2703 Martin Luther King Jr Ave SE 
Stop 7907 
Washington, DC 20593-7907

Contact for:

  • Retiree/Separatee Questions
  • Retiree/Separatee Move Extensions